Managing Users and Devices


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Note that the actions described in this section can only be performed by the organization owner. For more information, see Organization Owner
 

Adding Users

  1. Navigate to the User Management page within the Organization Settings section.
  2. Click the Create New User button in the top right corner of the page.
  3. Enter the email address and name of the new user into the respective fields.
  4. Optional: Enter a temporary password for initial login. Note that if you do not set a temporary password, the new user will be provided a randomly-generated password for initial login.
  5. Enable or disable the Send Email Notification to New User toggle switch as desired. We recommend leaving this switch enabled to facilitate the user’s initial login experience.
  6. Click the Create button to add the user to your organization.

Once the user receives their Welcome to Eiger email, they should use the credentials in the email to log in to Eiger. If the Send Email Notification to New User toggle switch was enabled but the user never received their Welcome to Eiger email, please verify that the email address is spelled correctly, then contact Support.

 

Deleting Users

Note that, once a user has been deleted, their parts and projects will be transferred to the organization owner.

  1. Navigate to the User Management page within the Organization Settings section.
  2. Click the Delete button to the right of the user in question.
  3. Enter your password in the Password field, then press Next.
  4. Type “Delete” into the text field to confirm that you wish to remove this user, then press Delete to remove them from your organization.

 

Transferring Ownership to Another User

Note that this action can only be performed if there is at least one other user in the organization.

  1. Navigate to the Organization Profile page within the Organization Settings section.
  2. Click the Edit button in the Organization Owner row, under Organization Information.

  3. Enter your password in the Password field, then press Next.
  4. Click inside the Set Organization Owner field to load a searchable drop-down list of users. Select the desired user from the list.
  5. Press the Save button to transfer ownership of your Eiger organization to the selected user.

 

Renaming a Device

Note that the device must be offline to be renamed. Eiger will not present the option to rename an online device.

  1. Navigate to the Devices page and select the device that you wish to rename.
  2. Click the Actions button in the top right corner of the page.
  3. Select Rename Device from the drop-down menu.
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  4. Enter the new device name in the Device Name field.
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  5. Press Rename Device to change the name of the device.
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  6. If the device normally operates online: Reconnect your device to the Internet to update the dashboard with the new device name.