Managing Your Account


Topics:

 

Change Password

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click the Edit button in the Password section.
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  3. Enter your current password in the Current Password field.
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  4. Enter your new password in the New Password and Verify New Password fields.
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  5. Click the Change Password button.
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Single Sign-On via Google Account

Enable Single Sign-On

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click Enable Google Sign In.
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  3. Follow the prompts to add your Gmail address and password.
    Note: If you are currently signed into Google Drive, Gmail, or a related service, you may not be prompted to enter your credentials.

Disable Single Sign-On

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click the Unlink Google Account button.
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Two-Factor Authentication via SMS

  1. Navigate to the My Profile page within the Account Settings section.
  2. Select your country from the Country drop-down menu.
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  3. Enter your mobile phone number into the Mobile Phone Number field.
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  4. Click the Update button. A verification number will be sent to your phone via text.
  5. Enter the verification number in the Verify Phone Number pop-up window, then click Verify.
  6. Enable the Require text verification for sign in toggle switch.

 

Update Printer Firmware

Your printer can be updated via USB or Cloud Update. To update your printer via Cloud Update, see Updating Firmware. To update your printer via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail.

  1. Navigate to the About Eiger page within the Account Settings section.
  2. Click the Download button under Printer Firmware to download the USB update.
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  3. Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.
  4. Insert the drive into the USB port of your printer.
  5. Begin the update process by either:
    • Selecting the blue Update Available banner at the bottom of the screen
    • Navigating to the Settings screen and pressing Update Manager
  6. Press Update to apply the update. The update will take a few minutes to install, after which your printer will restart. Do not turn your printer off during the update process.

 Note: Always keep your device's firmware up to date.

Update Furnace Firmware

Your furnace can be updated via USB or Cloud Update. To update your furnace via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail.
Note: Do not rename the file.

  1. Navigate to the About Eiger page within the Account Settings section.
  2. Click the Download button under Furnace Firmware to download the USB update.
    furnacefirmware.png
  3. Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.
  4. Insert the USB drive into the USB port on the back of your furnace.
  5. Select the blue Update Available banner at the bottom of the screen.
  6. Select Update.

Note: Always keep your device's firmware up to date.