Managing Your Account


Topics:

 

Change Password

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click the Change Password button in the Security section.
  3. Enter your current password in the Current Password field.
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  4. Enter your new password in the New Password and Verify New Password fields.
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  5. Click the Change Password button.
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Enable Single Sign-On via Google Account

Note that if your Gmail address is not the email address associated with your Eiger account, you will not be able to enable Google Single Sign-On.

Enable Single Sign-On

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click the Enable Google Sign In button in the Security section.
      
  3. Follow the prompts to add your Gmail address and password.
    Note: If you are currently signed into Google Drive, Gmail, or a related service, you may not be prompted to enter your credentials.

Once your Google account credentials have been verified, you will be redirected to the Library page. The next time you need to log in to Eiger, select Log In With Google on the login page and enter your Google account credentials.

Disable Single Sign-On

  1. Navigate to the My Profile page within the Account Settings section.
  2. Click the Disable Google Sign In button in the Security section.
      
  3. Click the Unlink button in the pop-up window.
    Note: After unlinking your Google account, you will be redirected to the Eiger login page.

 

Set Up Multi-Factor Authentication

  1. Download a free time-based one time password (TOTP) mobile app to your smartphone, such as Google Authenticator, Symantec, Duo Mobile, or 1Password.
  2. Navigate to the My Profile page within the Account Settings section.
  3. Click Configure in the Multi-Factor Authentication row of the Security section.
  4. Click the Start Configuration button in the pop-up window.
  5. Open the app and use it to scan the QR code in the pop-up, or enter the provided text code into the app. The app will save the code and generate a new one time password at regular time intervals.
  6. Enter the one time password generated by the app into the MFA Code text field in the pop-up window.
  7. Click the Enable button to finalize MFA setup.

The next time you log in to Eiger, you will be prompted to enter the one time password generated by your TOTP app.

 

Update Printer Firmware

Your printer can be updated via USB or Cloud Update. To update your printer via Cloud Update, see Updating Firmware. To update your printer via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail.

  1. Navigate to the About Eiger page within the Account Settings section.
  2. Click the Download button under Printer Firmware to download the USB update.
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  3. Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.
  4. Insert the drive into the USB port of your printer.
  5. Begin the update process by either:
    • Selecting the blue Update Available banner at the bottom of the screen
    • Navigating to the Settings screen and pressing Update Manager
  6. Press Update to apply the update. The update will take a few minutes to install, after which your printer will restart. Do not turn your printer off during the update process.

 Note: Always keep your device's firmware up to date.

 

Update Furnace Firmware

Your furnace can be updated via USB or Cloud Update. To update your furnace via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail.
Note: Do not rename the file.

  1. Navigate to the About Eiger page within the Account Settings section.
  2. Click the Download button under Furnace Firmware to download the USB update.
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  3. Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.
  4. Insert the USB drive into the USB port on the back of your furnace.
  5. Select the blue Update Available banner at the bottom of the screen.
  6. Select Update.

Note: Always keep your device's firmware up to date.