Follow these instructions to download the log file for your Eiger instance. Note that these instructions only apply to Local Storage Eiger.
- Open your instance of Local Storage Eiger on your computer.
- From the menu bar, select View.
- From the drop-down menu, select Show Log File to download Eiger logs to your computer.
A directory window containing a file named eiger.log will open. Attach this file to your support ticket, or left-click on the file to read any enclosed error messages.