Downloading Local Storage Eiger Logs

Follow these instructions to download the log file for your Eiger instance. Note that these instructions only apply to Local Storage Eiger.

  1. Open your instance of Local Storage Eiger on your computer.
  2. From the menu bar, select View.
  3. From the drop-down menu, select Show Log File to download Eiger logs to your computer.

A directory window containing a file named eiger.log will open. Attach this file to your support ticket, or left-click on the file to read any enclosed error messages.