Accessing Cloud Eiger


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Sign in to Eiger

To access Cloud Eiger, navigate to eiger.io in a Google Chrome browser. From this page, you can provide your email and password or use Single Sign-On (SSO) to log in to your Eiger organization, reset your Eiger password, or sign up for a new Eiger account as owner of a new organization.

 

Join an Existing Organization

To create an Eiger account in an existing organization, request an invitation from the organization owner and follow the instructions in the invitation email.

 

Create a New Organization

Note that, as the creator of a new Eiger organization, you will also be the owner of that organization. To learn more about this role, see the Organization Owner section. Note also that a printer can only be assigned to a single Eiger organization, and a user can only belong to a single organization.

  1. Navigate to eiger.io in a Google Chrome browser and click Sign Up below the login form.

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  2. Input all of the required information to create an Eiger organization and click Sign Up.

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  3. You will receive an email from Eiger after creating your organization. Click on the link within the email to complete the sign-up process.

  4. After logging in, Eiger will prompt you to register a device. Find your device’s ID and access key on the stickers provided with your Markforged device, or on the System Info screen. You can find the System Info screen by powering on the device and navigating to Menu > Settings > System Info.

  5. Enter the desired device name, device ID, and device access key into the appropriate fields and click Register Device.
    Note: You do not need to include any hyphens in the Device ID field.

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Switch Organizations

In the unusual event that you need to switch organizations, you must log in to Eiger and delete your Eiger account (Settings > Account Settings > Delete Account), then follow the appropriate instructions in either Join an Existing Organization or Create a New Organization, above.

 

Reset Password

To reset your password, click on the Forgot Password? button on the Eiger login screen, then enter the email address associated with your Eiger account and click Send. You will receive a Password Reset email shortly; follow the instructions in the email to reset the password.

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