Connect Your Printer


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Before You Get Started

If you powered up your printer before adding it to your Eiger account, you will need to power cycle the printer before it will be connected to your account.

 

Connect via Wi-Fi 

  1. Select the Wi-Fi icon from the dashboard


     
  2. Press the Wi-Fi tile.


     
  3. Select Configure to enter your network information.


     
  4. Choose a network from the Network Name drop-down menu and enter your network password, if necessary.


     
  5. Press Save and wait for your printer to finish connecting.

 

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Connect via Ethernet (LAN)

  1. Plug your Ethernet cable into the Ethernet port.
    Note: Make sure your LAN (Local Area Network) uses DHCP.
  2. Select the Ethernet icon from the dashboard, then select Ethernet.


     
  3. Select Done.

 

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Obtain Your Printer's MAC Address

Your printer does not inherently have a way to view its IP address, but it does allow you to find the MAC address for either Ethernet or Wi-Fi.

  1. Select the Wi-Fi icon from the dashboard.


     
  2. Press either the Ethernet tile or the Wi-Fi tile, depending on which MAC address you’d like to access.
    Note: Your printer will display the unique MAC address of whichever connection option is currently enabled, even if the printer is unable to connect to the Internet. Only one MAC address can be displayed at a time.


     
  3. When the Network status reads Online, press the Done button.
  4. Select the menu icon from the dashboard.


     
  5. Select the Settings tile from the available options.


     
  6. Select the System Info tile from the available options.


     
  7. Select the Wi-Fi icon at the bottom of the screen.


     
  8. View your MAC address for the enabled connection option.

 

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Disable Wi-Fi or Ethernet

  1. Select the Wi-Fi icon from the dashboard.


     
  2. Select Offline.


     
  3. Select Done.

 

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Network Requirements

Markforged devices communicate on the 2.4GHz Wi-Fi band. For assistance with setting up your network, contact your internal IT team. Note that Markforged devices do not support 5GHz Wi-Fi connections.

Wired Connections

Ethernet connection must utilize cables less than 30 meters in length.

Firewall Settings

Markforged devices support both DHCP and static IP configurations. For more information, see the Advanced Networking Features support article.

For proper operation, printers must be able to make outbound connections to services at the following hostnames on the given ports (no inbound connections are needed). Most of these services are cloud-based and geographically distributed, meaning that the underlying IP address ranges are fairly broad, and can change over time, while the hostnames remain the same.  This flexibility allows Eiger to maintain a higher level of availability and performance, and this mechanism is common for many cloud-based applications you already use and trust.

Printers will need to access the following hostnames on given ports.

Hostname
Port
Protocol
Required
Reason

s3.amazonaws.com

mfeiger-production.s3.amazonaws.com

443 TCP Downloading .MFP part files produced by Eiger and consumed by printers
cdn.eiger.io 443 TCP Printer Operation
www.eiger.io 443 TCP Connecting to Eiger -- required for viewing printer status, queuing print jobs, keeping printer software up to date, etc.
*.pool.ntp.org 123 UDP Time synchronization via NTP is required for printers to connect securely to Eiger.  See note below about NTP requirements and alternatives.
ipv4.connman.net 80 TCP   Status check of printer’s network connection -- primarily used for troubleshooting
data.logentries.com 443 TCP   Remote logging of printer events and errors
data.logentries.com 10000 TCP   Legacy setting for remote logging, only required if software version is older than 09/14/2018 

 

Printer Time Synchronization

Markforged products require accurate system time for securing HTTPS connections to Eiger and other services; the SSL certificates used to ensure the authenticity of these services have time-limited validity, and the printer’s time must fall within this window.

Currently, NTP -- Network Time Protocol, on UDP port 123 -- is the only supported mechanism for time synchronization, and Markforged printers will attempt to connect to four different servers within the global public NTP server pool, determined by querying hostnames ending in “.pool.ntp.org”.

Markforged printers also support customer-specified NTP servers. When a printer receives NTP server IP addresses via DHCP (using DHCP option 042), these addresses will also be used for time synchronization (connecting to UDP port 123).

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Browser

Markforged products require the Google Chrome browser. WebSockets must be enabled.  

If you are unable to connect to your printer due to network issues, you will still be able to print offline via USB.

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