Connecting your Printer


Goals:

 

 

Before You Get Started

If you powered up your printer before adding your printer to your Eiger account, you will need to power cycle the printer before it will be connected to your account.

If your network uses a firewall, you'll need to know and configure a few things:

  • DHCP:
    • Markforged products support DHCP only, there is no support for static IPs
  • Ports: Any corporate firewall or anti-virus must allow communication on the following ports:
    • 80
    • 443
    • 123
  • URLs: Markforged products must have access to the following sites:
    • s3-us-west-2.amazonaws.com
    • s3.amazonaws.com
    • mfeiger-production.s3.amazonaws.com
    • cdn.eiger.io
    • www.eiger.io
  • Browser:
    • Only Google Chrome is supported and Web Sockets must be enabled

If you are unable to connect to your printer due to a secure internet connection or other network issues, you will still be able to print offline via USB.

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Connect via WiFi

To connect to your printer via WiFi:

  1. Press the WiFi icon in the upper banner on your printer's touch screen.



  2. Press the "WiFi" icon.



  3. Press the "Configure" button to enter your Network information.



  4. Choose a network from the "Network Name" drop-down menu and enter your network password, if necessary.



  5. Press "Save" and wait for your printer to finish connecting.



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Connect via Ethernet (LAN)

To connect to your printer via Ethernet

  1. Plug your Ethernet cable into the Ethernet port.
    Note: Make sure your LAN (Local Area Network) uses DHCP.
  2. Power cycle your printer.
  3. Once your printer starts up, you should see the Ethernet Symbol in the upper right corner of the screen.



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Obtaining Your Printer's MAC Address

Your printer does not inherently have a way to view it's IP address, but it does allow you to find the MAC Address for either Ethernet or WiFi.

To access your printer's MAC Address:

  1. Press the WiFi icon in the upper banner on your printer's touch screen.



  2. Press the icon for Ethernet or for WiFi depending on which MAC Address you'd like to access.
    Note: Your printer will display the MAC address of whichever connection option is currently enabled, even if the printer is unable to connect to the internet. Only one MAC address can be displayed at a time.



  3. Press the menu button in the upper right corner of your printer's touchscreen.



  4. Select the "Settings" tile from the available options.



  5. Select the "System Info" tile from the available options.



  6. Select the WiFi icon at the bottom of the screen.



  7. View your MAC address for the enabled connection option.

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Disable WiFi or Ethernet

To disable your WiFi or Ethernet:

  • Press the WiFi icon in the upper banner on your printer's touch screen.



  • Press the "Offline" icon.



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